1. Scope

1.1. These General Terms and Conditions of Sale (hereinafter: "T&Cs") shall apply to all contracts concluded through our Schöffel Online Shop (hereinafter: “Online Shop") between us, Schöffel Sportbekleidung GmbH, represented by its managing directors, Mr. Peter Schöffel and Mr. Stefan Merkt, Ludwig-Schöffel-Str. 15, 86830 Schwabmünchen, Germany, Augsburg Local Court HRB 8357, (hereinafter: “Schöffel", "us" or "we"), and our customers of the Online Shop.

1.2. “Customer" in the sense of these T&Cs is both a consumer and an entrepreneur. Insofar as these T&Cs refer to a "consumer", this shall mean a natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity (section 13 of the German Civil Code (BGB)). If, on the other hand, these T&Cs refer to an "entrepreneur", this shall mean any natural person or legal entity or a partnership with legal capacity who or which, when concluding a legal transaction, acts in the exercise of their self-employed professional or commercial activity.

1.3. These T&Cs are solely applicable in the version valid at the time the order is submitted. We do not accept deviating, conflicting or supplementary terms and conditions of our customers unless we have agreed to their applicability in writing.

1.4. Goods are only sold in normal household quantities. We also sell only to consumers aged 18 and over.

2. Conclusion of contract

2.1. The presentation of the products in the online shop does not constitute a legally binding offer to conclude a purchase contract, but rather a non-binding online catalog. Offers can be submitted via the online order form (shopping cart). By clicking the "Add to cart" button, our customers can place the desired goods in the virtual shopping cart. This process is non-binding and does not yet constitute a legally binding offer by the customer. Only by clicking on the "Complete Order" button does the customer make a binding offer to conclude a purchase contract for the goods in the shopping cart. Receipt of the order is confirmed by automated email immediately following submission of the order (order confirmation). This email, in which the details of the offer are summarized once again, merely documents and confirms receipt of the offer and does not yet constitute acceptance of the customer's offer by us.

2.2. The customer's offer may be accepted by us within five (5) business days by a confirmation in text form (e.g. email) informing the customer that the goods have been dispatched (shipping confirmation). We are not obliged to accept the customer's offer to conclude a purchase contract and may refuse acceptance at any time without providing reasons. The customer shall no longer be bound to their order at the latest upon expiry of the aforementioned acceptance period, i.e. their offer shall expire upon expiry of the acceptance period and can no longer be accepted by us from this point in time. In this event, any payments already made by the customer will be refunded by us immediately.

2.3. No purchase contract shall be concluded for products from one and the same purchase order that are not listed in the shipping confirmation.

2.4. The customer warrants that all information they provide when ordering or registering in the Online Shop (e.g. name, address, email address, bank details, etc.) is true and correct. We must be notified immediately of any changes.

3. Storage of contract text

The text of the contract will be saved and stored. It can be accessed by customers with a customer account after logging in on the Online Shop website. For this purpose, the customer logs in to their customer account using their login data. The contents of the individual orders can then be viewed under the heading "Order history". Additionally, the text of the contract is also included in every customer's shipping confirmation. These T&Cs are made available to customers via a link on the website and also in text form or in writing at the latest with the delivery of the goods.

4. Delivery, unavailability

4.1. Unless otherwise agreed, delivery will be made to the delivery address specified by the customer within the delivery period specified for the respective goods in the Online Shop. Deliveries are made to Germany, Austria, Switzerland or France.

4.2. If a certain good is not available for reasons for which we are not responsible and which occur after conclusion of the contract (in particular force majeure, unforeseeable non-producibility) and procuring a replacement is not reasonable, we shall be entitled to refuse delivery. In this case, we will inform the customer immediately and immediately refund any payments already made.

4.3. If we foresee that a delivery deadline cannot be met, e.g. because the ordered product is temporarily out of stock, we will notify you immediately and inform you of the expected new delivery time. If delivery is delayed by more than two weeks, the customer has the right to withdraw from the contract. In the event of withdrawal, we will immediately reimburse the customer for any payments already made.

4.4. We shall not be liable for infeasibility or delay insofar as they are due to force majeure or other events unforeseeable at the time of conclusion of the contract for which we are not responsible (e.g. operational disruptions of any kind, fire, natural disasters, weather, floods, war, insurgency, terrorism, transport delays, strikes, lawful lockouts, shortages of labor, energy or raw materials, delays in obtaining any necessary official permits, official/sovereign measures, Covid-19 pandemic related circumstances/delays/failures to deliver).

5. Prices, customs duties, taxes

5.1. All prices listed in the Online Shop are final prices. They include all price components including applicable statutory sales tax. Any delivery or shipping costs as well as costs for processing and packaging are shown separately and are not included in the prices. These costs are displayed separately in the shopping cart before the customer submits their order.

5.2. The following applies to deliveries to Switzerland: goods may be subject to customs duties and import taxes when imported into Switzerland, which will be borne by us as the vendor. Furthermore, we would like to remind you that, as is commonly known, consignments of goods can be opened by customs.

6. Compliance with national laws, directives and other mandatory standards for the product

6.1. We warrant that goods ordered by the customer in the Online Shop and delivered by us comply with applicable mandatory product-related requirements and regulations (not only, but including: laws, directives or other legal provisions) in the states of the European Union and the European Free Trade Association EFTA (hereinafter: "the territory").

6.2. If the customer delivers, places on the market, makes available or sells the goods in a country outside this territory, the customer shall be responsible for ensuring that the goods comply with the requirements and regulations applicable there.

6.3. The customer shall indemnify and hold us and our employees and vicarious agents harmless from and against any and all third party claims asserted against us for violation of applicable regulations outside the territory, including any and all costs of any necessary legal defense that may be required and/or fines and penalties.

7. Shipping costs

7.1. The costs for shipping and handling are shown separately in the shopping cart before the customer submits their order. Shipping costs vary from country to country and depend on where we deliver the goods.

7.2. As the seller of the goods, we bear the customs clearance fees for deliveries to Switzerland. However, the customer must pay the shipping costs shown.

7.3. If the consumer effectively cancels their declaration of intent to enter into a contract in accordance with clause 11, they may demand reimbursement of all payments, including the costs already paid for shipment to the customer (cost of sending the goods), with the exception of additional costs resulting from the customer choosing a type of delivery other than the cheapest standard delivery offered by us (cf. cancellation policy in clause 11 on other consequences of cancellation).

8. Terms of payment, credit check

8.1. Payment for the goods can be made using one of the payment options offered during checkout and in accordance with the terms and conditions stated there. As a rule, the following payment options are available: invoice, credit card, PayPal and Amazon Pay.

8.2. For each order, we reserve the right not to offer certain payment methods and to refer to other payment methods.

8.3. We would like to point out that if the payment method "invoice" is selected, we will send the customer's address details (name, address) to comdoo GmbH, Bebericher Str. 23, 41063 Mönchengladbach, Germany for the purpose of carrying out a credit check, from whom we will obtain information on the customer's previous payment history and creditworthiness based on mathematical-statistical methods using address details.

8.4. If the payment method "invoice" is selected, the customer undertakes to pay the invoice amount within 14 days of receipt of the goods. The payment method "invoice" is only possible for deliveries to Germany, Austria and Switzerland.

8.5. If the consumer falls into arrears, we shall be entitled to charge interest on arrears at an annual rate of 5 percentage points above the applicable base rate published by the Deutsche Bundesbank in the Federal Gazette (section 247 of the German Civil Code (BGB)). If the entrepreneur falls into arrears, we shall be entitled to charge interest on arrears at the applicable statutory rate of interest on arrears. In both cases we reserve the right to claim further damages caused by arrears.

9. Discount vouchers, gift vouchers

9.1. Discount vouchers

The following conditions apply to Schöffel discount vouchers. These are vouchers which cannot be purchased, but which we issue as part of promotional campaigns with a specific period of validity. A discount voucher indicates either a specific, fixed amount in euros or a percentage reduction on the respective purchase value, which can be redeemed in the Online Shop when placing an order. 

9.1.1. Use

Each discount voucher can only be used once. Only one discount voucher can be used per order. Each customer can only redeem one discount voucher per order. Combination with other discount vouchers is not possible. Cash redemption of discount vouchers is not possible. The resale of discount vouchers is not permitted.

9.1.2. Validity

Discount vouchers can only be redeemed for a limited period of time and expire on the date stated on the discount voucher. An extension is not possible.

9.1.3. Minimum order value

The required minimum order value is always specified in connection with the discount voucher. If the customer has redeemed a discount voucher at the time of purchase, we reserve the right to charge the customer the original price of the goods they keep if the total value of the order subsequently falls below the minimum order value of the discount voucher due to their (partial) cancellation of the order.

9.1.4. Returns

If the customer returns goods, the discounted purchase price will be refunded. There is no right to a refund or replacement of the discount voucher.

9.2. Gift vouchers

The following applies to the Schöffel gift vouchers we issue:

9.2.1. Purchase

9.2.1.1. The Schöffel gift voucher is a voucher available for purchase, issued only by us.

9.2.1.2. Gift vouchers can be purchased by credit card, PayPal and Amazon Pay. We reserve the right not to offer certain payment methods and to refer to other payment methods. It is not possible to purchase a gift voucher by paying with an existing gift voucher.

9.2.2. Activation and redemption

The credit on the voucher card of the gift voucher can only be redeemed in full or in part for an order in our Online Shop. Redemption is not possible if the customer places the order as a guest. The current balance can be checked online in the "My Schöffel" area. Cash redemption or interest on the credit or remaining credit is not possible.

9.2.3. Validity

The gift voucher is valid for three years from the date of purchase. After expiration, any remaining credit will expire and cannot be refunded in cash or in the form of a credit.

9.2.4. Returns

9.2.4.1. If goods are returned, the purchase price can only be refunded by crediting it back to the voucher account.

9.2.4.2. There is no right to exchange the gift voucher itself.

9.2.5. Disclaimer

9.2.5.1. Prior to activation, the gift voucher is a bearer instrument and must be treated as cash. Only after activation is the voucher credit assigned to a specific customer account and can no longer be transferred to another customer account.

9.2.5.2. We accept no liability for the voucher credit in the event of loss, illegibility, theft or misuse. The voucher cannot be blocked.

10. Customer loyalty programme

To participate in the Schöffel customer loyalty programme, the customer must agree to the following General Terms and Conditions (hereinafter: GTC). The GTCs can also be accessed at any time on the website https://www.schoeffel.com/de/de/agb.

10.1 Registration requirements

All natural persons over the age of 18 are eligible to participate in the Schöffel customer loyalty programme. Companies, legal entities or other organisations cannot participate in the programme. To participate in the Schöffel customer loyalty programme, you must be resident in Germany, Austria or Switzerland.

In addition, a valid e-mail address must be provided to register for the Schöffel customer account.

10.2 Conclusion of contract

The contract for the use of the Schöffel customer loyalty programme is concluded when you confirm during the registration process that you have read these GTCs and agree to them and we accept your corresponding application. We will accept your application by sending a confirmation email to the email address you have provided. We would like to point out that we reserve the right to accept your application and may reject it without giving reasons.

10.3 Object of the Schöffel customer loyalty programme

The most important functions of the Schöffel customer loyalty programme are

You collect points when you make purchases in the Schöffel webshop, which you can redeem on subsequent purchases in the Schöffel webshop. You can also redeem your points for limited marketing campaigns (competitions, tickets, donations, content, etc.).

We find out which products you buy from Schöffel and which topics and offers from Schöffel you are interested in.

Based on this, we will send you special information and offers from the Schöffel range that match your personal interests (e.g. selected product offers or invitations to customer surveys, events and general marketing information).

You will also receive exclusive price advantages for selected products.

We also use the information collected to continuously improve the Schöffel product range (market research). Our privacy policy describes which data we use for this purpose and how.

10.4 Collecting points

As a participant in the Schöffel customer loyalty programme, you can collect points when purchasing products in the Schöffel webshop. The points are based on a defined discount on the payment amount of your purchase. EUR 1.00 corresponds to a discount of EUR 0.01. 

You can collect further extra points as part of special promotions, such as event promotions, bonus promotions or loyalty promotions.  The type and scope of the goods or services eligible for credit as well as the amount of the (extra) points granted in each case will be announced in the terms and conditions of the respective promotion advertised by Schöffel.

Shipping costs for orders in the online shop are not counted as points.

You must be logged into your customer account during the payment process for points to be credited. Once the payment process or order has been completed, points can no longer be credited retrospectively.

In the event of cancellation of a contract for which you have received points (e.g. through conversion, cancellation of contract, rescission, withdrawal, exchange, etc.), as well as in the event of incorrect bookings or in cases of misuse, Schöffel reserves the right to cancel the corresponding points credit.

10.5 Points balance

We will credit your collected points to a points account managed by us. You can call up your current points balance at any time in your Schöffel customer conditions programme in the online shop at www.schoeffel.de. We can also send you notifications about your current points balance by e-mail.

You must raise any objections to the accuracy or completeness of a notified points balance in writing or in text form (e.g. by e-mail) within one month of receipt of the notification at the latest. Please enclose appropriate documents such as copies of the invoice with your objection. Failure to lodge an objection in good time shall be deemed to constitute approval of the notified points balance. You can also request a correction of the notified points balance after this authorisation, but in this case you must provide evidence of the inaccuracy or incompleteness.

10.6 Redeeming points

You can redeem your collected points for rewards in the Schöffel online shop as soon as you have set up your customer account in our online shop at www.schoeffel.de and completed your customer details there, your points account has a corresponding credit balance.

This is subject to the availability of the selected products and rewards. The available offers and the number of points required for them will be announced on our website at www.schoeffel.de and in the terms and conditions of the respective Schöffel promotion.

Points earned first will be credited first when redeemed.

It is not possible to redeem points for cash.

10.7 Expiry of points

Points collected and not redeemed expire 5 years after the date on which a single point was received. Points that have expired can no longer be redeemed.

10.8 Termination of contract

You can terminate the contractual relationship regarding your participation in the Schöffel customer loyalty programme at any time by sending an email to mail@schoeffel.com. We can cancel with a notice period of 14 days. The right to extraordinary cancellation for good cause remains unaffected by this.

Once a cancellation has taken effect, you will no longer be able to collect new points in the Schöffel customer loyalty programme and will no longer be able to redeem any existing points.

The contractual relationship regarding your participation in the Schöffel customer loyalty programme is personal and cannot be transferred or inherited. The contract ends automatically upon the death of the member without the need for a separate cancellation. Any remaining points can no longer be redeemed.

10.9 Blocking

If there are documented indications of possible misuse of your Schöffel customer account, we may temporarily block your account. If there are circumstances that would allow us to terminate your contract for participation in the Schöffel customer loyalty programme for cause, we may also temporarily block your account as an alternative to extraordinary termination.

10.10. Changes to the programme and its conditions of participation

We reserve the right to make changes or additions to the options for collecting points, the available rewards and the number of points required for each, as well as other processes of the Schöffel Customer Loyalty Programme described in the programme documents at any time, taking into account the interests of the participants.

We also reserve the right to amend or supplement these terms and conditions. Such changes to these conditions of participation will be sent to you by e-mail and are also displayed on the Schöffel website. Amendments to the GTCs shall be deemed to have been approved if you do not object to the amendment in writing to mail@schoeffel.de within two months of receipt of the notification. You will be informed of this separately in the notification. In the event of your objection, this membership contract shall end on the day of its receipt by us; you cannot derive any claims for damages against Schöffel from this.

10.11. Transfer to third parties

The transfer of points to third parties is not possible.

10.12. Changes to your contact details

You must inform us immediately of any changes to your name and/or contact details.  You can make name and address changes directly in your Schöffel area in the online shop at www.schoeffel.de. Alternatively, you can inform us of the change of address by e-mail.

10.13. Languages

The customer loyalty programme is currently only available in German, English and French.

10.14. Data protection

The protection of your personal data is very important to us. Details on data protection in the Schöffel customer loyalty programme can be found in our privacy policy.

10.15. Dispute resolution proceedings before a consumer arbitration board; applicable law

Our company is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. The law of the Federal Republic of Germany applies to these GTCs and the legal relationship arising from this contract between the participant and Schöffel.

11. Retention of title

Delivered goods remain our property until the purchase price has been paid in full (including applicable sales tax and any shipping and handling costs).

12. Right to cancel

If the customer is a consumer, the customer may exercise a right to cancel the contract in accordance with the statutory provisions. The right to cancel is governed by the terms set out in detail in the following cancellation policy.

- Start of cancellation policy -